Privacy Policy

Desert Roots Wellness ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and what rights you have regarding your information when you visit www.drwmbs.com or use any of our services.

By using our website or services, you consent to the practices described in this policy.

1. What Personal Data We Collect

We may collect the following types of personal information:

Information You Provide Directly

• Full name
• Email address
• Phone number (if voluntarily provided)
• Billing and payment information (processed securely by third-party providers)
• Responses to intake forms, session prep forms, and questionnaires
• Messages sent through contact forms or email

Information Collected Automatically

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Cookies and similar tracking technologies (see Section 7)

2. How We Collect Data

We collect personal data through:

• Website forms — contact forms, booking forms, course enrollment, and lead capture forms
• Email communication — when you subscribe to our newsletter, respond to emails, or reach out directly
• Third-party platforms — Kajabi (course delivery and email automation), Calendly (scheduling), and payment processors (Klarna, PayPal)
• Cookies and analytics — browser cookies and analytics tools that track website usage patterns
• Social media — when you interact with our content on Instagram, Facebook, LinkedIn, YouTube, or TikTok

3. How We Use Your Data & Why

We use the information we collect to:

• Deliver our services — process bookings, provide coaching sessions, grant access to courses and digital products
• Communicate with you — send booking confirmations, onboarding emails, program updates, and respond to inquiries
• Improve your experience — personalize content, understand how visitors use our website, and optimize our offerings
• Process payments — securely handle transactions through our payment providers
• Send marketing communications — newsletters, guides, promotions, and transformation stories (only with your consent; you can opt out at any time)
• Maintain security — protect against fraud, unauthorized access, and misuse of our platform
• Meet legal obligations — comply with applicable laws, regulations, and legal processes

We will never sell your personal information to third parties.

4. Third-Party Services That May Receive Data

We work with trusted third-party services to operate our business. These providers may have access to your personal data only to perform specific functions on our behalf and are obligated to protect your information:

Each third-party service operates under its own privacy policy. We encourage you to review their policies for more information on how they handle your data.

5. Your Rights Regarding Your Data

Depending on your location and applicable laws, you may have the following rights:

• Access — Request a copy of the personal data we hold about you
• Correction — Request that we correct any inaccurate or incomplete information
• Deletion — Request that we delete your personal data, subject to legal and contractual obligations
• Opt-Out of Marketing — Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly
• Data Portability — Request your data in a commonly used, machine-readable format
• Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

6. Data Retention & Security

Retention: We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

• Active client data is retained for the duration of the coaching relationship plus 2 years
• Marketing subscriber data is retained until you unsubscribe
• Financial and transaction records are retained as required by applicable tax and accounting laws

Security: We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted connections (SSL/TLS), secure third-party platforms, and restricted access to personal data.

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Cookie Policy

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and help us understand how our site is used.

Types of Cookies We Use

• Essential Cookies — Required for the website to function properly (e.g., session management, security)
• Analytics Cookies — Help us understand visitor behavior, page views, and traffic sources (e.g., Google Analytics)
• Marketing Cookies — Used to deliver relevant content and measure the effectiveness of our campaigns

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes:

• The "Last Updated" date at the top of this page will be revised
• For significant changes, we will notify you via email or a prominent notice on our website
• Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy

We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out:

We aim to respond to all privacy-related inquiries within 30 days.